The Assistant Membership Officer is to facilitate a strong and engaged membership, propose and implement membership recruitment and efficiently provide membership administration and support service. The assistant membership officer is responsible for managing membership workflows, facilitating the onboarding of new members, supporting recruitment and retention efforts, and ensuring accurate record-keeping and member communication.

Job Duties:

• Assist in identifying and targeting diaspora organizations that align with our mission and could benefit from membership.

• Develop and implement strategies to increase member acquisition, retention, and engagement.

• Collaborate with the Board and membership team to set targets and KPIs and lead the delivery of the member value proposition.

• Devise & implement regional strategy in line with GDC’s coordination strategic plans to increase membership coverage and activities to enhance membership engagement. 

• Oversee the regional teams, provide direction, guidance, and support to ensure they effectively align and contribute to GDC’s strategy and objectives

• Drive execution of membership strategies with assistance of the membership team.

• Develop and implement tools, channels and activities to ensure a smooth membership registration and payment process, as well as strong membership engagement, whilst accurately maintaining, recording and updating the CRM database.

• Work with the Finance Manager to ensure correct processes are in place to maximise the efficiency of the CRM in terms of membership subscription payments including direct-debits. Send out invoices, reminders, and follow up on payments. 

• Ensure the CRM database and individual membership records are maintained in line with GDPR. 

• Provide regular data and statistical analysis to the Board regarding recruitment and retention activity such as: new member route, recruitment & retention results against target, potential and actual lapses

• Oversee and manage budgets and costs related to the membership activities.

• Analyze membership performance data and trends to identify opportunities for growth, with particular focus on geographical expansion. 

• Work closely with marketing, development, humanitarian and other departments to ensure a cohesive approach to membership management.

• Identify and develop new membership benefits and services to add value for members

Education:

Bachelor’s degree in Human Resources Management, Business Administration, or another relevant field.

 Master’s degree or higher in the related field is an added advantage. 

Experience:

2-3 years of experience as a database administrator, managing teams, or similar.

Proven track record of developing and executing successful membership strategies.

Knowledge and Skills: